Why Does My Google Business Account Say Reviews Are Not Available for This Listing
It's fairly mutual for some of our concern customers to ask, "Why are my Google reviews non showing up?" Chances are that if yous're having issues with your Google My Business (GMB) list, yous're not alone.
There are many possible explanations for disappearing Google reviews, simply nearly of them have to do one of two problems: issues with the GMB list or problems with the formatting of the review.
- Google reviews not displaying properly due to Google My Business listing issues
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- Google (Temporarily) Disabled Reviews
- Inaccurate Listing Information
- Duplicate Listings
- Same Business, New Location
- Inactive Listings
- Brand New Listings
- Google Outages
- Google review bug due to review formatting
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- Reviews Marked as Spam
- Reviews with Links and URLs
- The Review is Not Authentic
- Reviews from Third-Party Sites
- Private or Deleted Reviews
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Why Does Your Brand Need Google Reviews to Show Up?
First, allow's begin with why Google reviews are important to begin with. Ensuring that your Google reviews show up correctly is vital to the success of your company'due south online reputation. Information technology should likewise exist a elevation priority equally you develop and execute your online review direction strategy.
Customer reviews information shows that Google holds 57.five% of all reviews. Besides, 64% of consumers will cheque online reviews on Google before they visit a business organization.
In other words, Google is the first and simply terminate for most people looking to see if a brand is worth their time and money. Having equally many reviews on your Google listing can provide the social proof people need to make informed shopping decisions .
"Google Reviews Not Showing Upwardly": GMB Listing Issues
A Google review disappearing up could be due to changes or issues with your Google My Business listing. In some cases, y'all can make the necessary changes yourself to remedy the situation. Notwithstanding, at that place are some scenarios where Google reviews don't show upwards considering of changes within the GMB platform.
1. Google (Temporarily) Disabled Reviews
A recent example of a change beyond a business'southward command is Google disabling reviews during the early months of the COVID-19 pandemic. The company was working with a express squad, which meant that all listings experienced disabled Google reviews .
Customers couldn't write and publish new reviews and businesses couldn't answer to whatever review on their GMB listing. However, reviews posted before Google temporarily turned off publishing still showed up.
Full review functionality returned in late May 2020. If one or more than of your company's listings is notwithstanding encountering issues with disabled reviews considering of pandemic-era changes, you can visit the COVID-xix GMB support page .
No affair what issues you're experiencing, your company should continue to be active in asking for reviews on Google. This helps your brand stand out and retain loyal customers, and information technology's i of the simplest still well-nigh powerful means you tin offset adapting business for uncertain times .
two. Inaccurate, Outdated Listing Information
An wrong listing doesn't only turn potential customers away; information technology besides reduces the number of Google reviews a business concern can get after customers leave the shop. Fortunately, you tin easily change that by editing your list information on GMB and applying best practices in local list management .
By clicking the "Info" section of the GMB dashboard, you can edit public information such as the accost, operating hours, and phone number.
You can employ the "Info" section to "refresh" your location.
- Click the pencil icon next to the listing's accost, and a pop-up window should appear, which includes a smaller version of Google Maps.
- Wiggle the map a bit and brand certain the pin settles dorsum onto the right location.
- Click Employ on the lesser of the window to relieve your changes.
3. Duplicate Listings
You should as well double-cheque to run into if your location has duplicate Google listings . This frequently involves Google removing a review from your electric current listing but it appears on an alternating listing that you practise non own / are unable to control and manage.
Y'all tin can cheque for duplicate listings past visiting Google Maps and searching for your business concern location's exact name or accost.
There are multiple ways to delete these indistinguishable listings, such as reporting it on Google Maps or removing the location through the GMB dashboard. To forestall the issue from happening, accept the time to become through the " Google verify my business " process.
4. Same Business, New Location
If a business changes location but keeps the same proper noun, Google should transfer the reviews to the new location on Google Maps.
However, if a business concern is heavily tied to a specific location — say, hotels, golf courses, or local attractions — Google might non automatically transfer the reviews.
If this is the case, send a report to Google using the Report a Problem link and provide information nigh your new business location. Continue in listen that moving to a new location means that you may as well have to re-verify the listing.
v. Inactive Listings
An inactive listing on Google may also have a negative impact on your brand reputation. Those who don't log in to their Google My Business dashboard or show any activity — such as post updates, photos, review responses — after a "significant length of time" might lose verification status .
Without verification, a business won't appear in Google Search or Maps, which means customers won't encounter its reviews.
Google will attempt to contact yous via email earlier information technology revokes the condition. If you miss the email and the listing becomes unverified, you will need to contact support to restore verification.
half dozen. Brand New Listings
The early days of a concern can be difficult when it comes to attracting customers, and getting listed on Google can assistance. Notwithstanding, it may take some fourth dimension before users are able to see the reviews of your business that others have submitted.
It'south probable that Google won't show the full fix of reviews on your listing until at least five people leave a review or rating. This is where having a strategy for asking for reviews from customers can assist. Also, be certain to learn how to respond to negative reviews as well every bit positive feedback from customers.
For more information, bank check out Google Reviews: The Complete Guide for Businesses.
seven. Google Outages
There's as well the extremely rare chance that the problem is with Google. In the past, Google suffered from desultory outages, which resulted in Google reviews disappearing for a number of business organization listings.
"Google Reviews Non Showing": Review Formatting
If the trouble isn't your business concern listing, the issue might be with the reviews themselves and the ways they were written or submitted. Unfortunately, in these cases, you don't take equally much control over the appearance of your reviews. What you tin can practise is educate customers most all-time practices when writing any form of feedback.
8. Reviews Marked equally Spam
Google continues to be ambitious in fighting review spam to ensure the quality of the platform. If you're wondering why a Google review isn't showing up, it could be that it violated the Google review policy .
The review can also disappear when regular users flag the review every bit inappropriate. In these cases, Google investigates by looking at the review in question before deleting it from the listing.
9. Reviews with Links and URLs
Google can also remove reviews and responses that comprise links or URLs. However, users can look at what they originally wrote and chop-chop edit Google My Business reviews to omit the URL and avoid Google's digital ax.
10. The Review is Not Authentic
Some brands cutting the line by trying to purchase Google reviews in an endeavour to artificially boost their online reputation. Needless to say, that practice violates Google'southward guidelines, which can result in the removal of your entire GMB listing.
Instead of trying to buy false reviews , be proactive and outset request for reviews . Doing then not only organically improves your search visibility and brand reputation; information technology too provides the insights you lot need to improve the customer feel.
xi. Reviews from Third-Party Sites
Google used to import review information from business organisation review sites like Yelp, Facebook, and TripAdvisor and display these on local business listings. Google has since stopped doing this, which ways that whatever reviews from other websites that showed up during that time on a Google list are no longer available or factored into your business's presence on Google.
In some cases, Google will sometimes still show some feedback from other reputable sites in a section called "Reviews around the Web." This is typically establish below the reviews by Google users, but these are generated past an algorithm and may not always be accurate.
12. Private or Deleted Reviews
In previous updates, Google users could mark their reviews as individual and then others won't see their feedback. This option is no longer available. If you practice notice a review is missing, another likely reason is that the person deleted the review. There'south not much you can do in this instance, except promise that the customer returns and gives you another review.
Concluding Thoughts
When one or more than Google reviews aren't showing up on your business organization listings, it's important to treat the situation as an opportunity to proceed to get Google reviews from newer customers.
Reviews are a major gene in driving revenue and in acquiring and retaining customers. By standing to request feedback and improving the client experience, your company can generate more reviews (the right way) and build a five-star brand on the Internet's largest search engine and concern discovery platform.
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Source: https://www.reviewtrackers.com/blog/google-review-not-showing-up/
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